Shipping policy
Thank you for your interest in Hydorion.
Our mission is to deliver an exceptional experience from the moment you place your order to the moment you begin exploring the water. Please review our shipping policy below.
Order Processing
Orders are processed within 1–3 business days unless otherwise stated. During periods of high demand, processing times may be extended.
Customers will receive a confirmation email once their order has been placed and a second email containing tracking information once the order has been shipped.
Shipping Times
Estimated delivery times vary depending on your location.
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Sweden: 2–5 business days
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Europe: 5–10 business days
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International: 7–15 business days
Please note that delivery times are estimates and may vary due to customs processing, weather conditions, carrier delays, or other circumstances beyond our control.
Shipping Costs
Shipping costs are calculated at checkout and will vary depending on the destination and size of the order.
Any applicable duties, taxes, or customs fees are the responsibility of the customer unless otherwise stated.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information.
If you have not received your tracking information within a few days after placing your order, please contact us at info@hydorion.com.
Damaged or Lost Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible at info@hydorion.com.
We will work with the shipping carrier to resolve the issue and provide an appropriate solution.
Incorrect Shipping Information
Please ensure that your shipping address is accurate before placing your order.
Hydorion is not responsible for delays or additional costs resulting from incorrect or incomplete shipping information provided by the customer.
Contact
If you have any questions regarding shipping, please contact us at:
Thank you for choosing Hydorion.