Warranty Policy
At Hydorion, we stand behind the quality and craftsmanship of our products. The Hydorion One is covered by a two-year limited warranty against defects in materials and workmanship under normal recreational use.
Covered by the 2-Year Limited Warranty
Inflatable System
- Left pontoon
- Right pontoon
- Factory-welded seams
- Valve bases
- Factory-bonded D-rings
Main Body and Frame
- Main center body
- Internal structure
- Tube sockets
- Front and rear cross tubes
- Support tubes
- Handlebar stem
- Seat post
Steering System
- Handlebar
- Steering stem
- Steering shaft
- Folding clamp body
- Height adjustment clamp body
- Steering cables and connectors (manufacturing defects only)
Seat System
- Seat post
- Seat clamp
- Seat rail mount
- Saddle rails
Drive System
- Drive housing
- Internal drivetrain
- Propeller shaft
- Drive mount
- Steering drum
Rudder System
- Rudder housing
- Rudder bracket
- Rudder pivot assembly
- Rudder drum
Hardware
- Stainless steel bolts
- Washers
- Lock nuts
- Quick-release pins
- J-hooks
- Acorn nuts
This warranty covers manufacturing defects, material defects, structural failures, and factory assembly defects.
Not Covered by Warranty
The following items are considered wear items or consumables and are not covered against normal wear and tear:
Seat Components
- Saddle cover
- Saddle foam
Pedal System
- Pedals
- Pedal straps
Drive Components
- Propeller
- Bearings
- Seals
- O-rings
Steering Components
- Steering cables due to wear or corrosion
- Rope with red ball
- Handlebar grips
Deck Components
- EVA deck pads
- Velcro wraps
- Cargo bungee cords
- Webbing straps
- Buckles
- Carry handles
Inflation Components
- Valve caps
Cosmetic Damage
- Scratches
- Fading
- Discoloration
Exclusions
This warranty does not cover damage resulting from:
- Punctures, cuts, abrasions, or impacts
- Ground strikes or collisions with rocks or other objects
- Improper assembly or misuse
- Overloading the product
- Saltwater corrosion caused by inadequate rinsing and maintenance
- UV exposure and weathering
- Unauthorized modifications or repairs
- Lost hardware or accessories
- Commercial, rental, or tour operation use
- Normal wear and tear
Spare Parts Availability
Hydorion is committed to maintaining and repairing products rather than replacing entire assemblies whenever possible. A wide range of replacement parts are available separately, including:
- Pedals
- Pedal straps
- Propellers
- Bearings
- Steering cables
- Rudder components
- EVA deck pads
- Cargo bungees
- Velcro wraps
- Handles
- D-rings
- Valve caps
- Quick-release pins
- Hardware kits
- Seat components
- Fasteners and accessories
Warranty Claims
To submit a warranty claim, please contact us at:
Please include:
- Proof of purchase
- Photos of the issue
- Description of the problem
Hydorion reserves the right to repair or replace defective components at its discretion. Shipping costs associated with warranty claims may be the responsibility of the customer. The warranty applies only to the original purchaser and is non-transferable.